As a beauty client, the minute you step into a salon or spa you’re faced with decisions and questions: How much should you tip? What if you’re unhappy with the results of your service? What is proper beauty salon etiquette? We turned to spa owner and aesthetician Katherine Goldman for help. Here are her top 5 tips on beauty salon etiquette.

• If a client is not happy with the service he or she received, he or she should immediately bring it up to the owner or manager of the salon.  Most salons go out of their way to make sure they right any wrongs. But the only way they can do this is if they actually know about the situation.

• Tipping is always appreciated for the people that work in salons and perform services, but it is not expected. The typical rule is 15-20% of the service price.

• If the client would like to relax instead of chat, then it is best to be honest about that. Say something like “I love being at the salon so I can just relax with my book (or magazine) and not a say a word.” The stylist will usually get the hint.

• If there is a waiting list to be seen at a salon, call first thing in the morning. That’s when most people do their cancellations. Also, try to allow at least 24 hours notice to cancel an appointment. Some salons have cancellation policies and may charge with less notice.

• If you do not want to purchase a recommended product, just tell your stylist that you’re currently using something else. And add that when you run out of that product, you will be happy to try what he or she suggests.